Refund Policy

Last updated: 29 September 2026

1. Try before you buy

Try all features free for 30 days before subscribing.

2. General policy

Subscriptions are billed monthly or yearly, and the licence is delivered by email. This policy applies to initial payments and renewals. Refunds are generally not issued except as described below, under Link's refund policy, or as required by law. Cancelling a subscription stops future renewals; it does not automatically refund a previous charge.

3. Exceptions

I will normally refund when:

• you were charged twice, or bought the same licence twice by mistake;
• your licence never arrived and I could not deliver it to you;
• the Software has a defect that stops it from working on a supported system and I cannot fix it for you in reasonable time;
• the purchase was clearly accidental or unauthorised.

Other requests are reviewed individually.

4. How to request a refund

E-mail hello@inboxctl.com within 30 days of the charge for a discretionary refund, from the address used at checkout, and include your order or receipt number and a short description of the problem. I aim to reply within 3 business days. The 30-day request window does not limit statutory claims.

Approved refunds are returned through Sold through Link, LLC, the Merchant of Record for the sale, to the original payment method. It typically takes 3 to 10 business days for the funds to reach you, depending on your bank or card issuer. Refunded licences are deactivated.

5. Refunds handled by the Merchant of Record

You can request help with payments, billing or refunds from Link at support.link.com. Link may issue a refund under its refund policy. If this policy is more restrictive, Link's policy takes precedence. Contact me for technical support.

6. Your statutory rights

Nothing in this policy limits your statutory rights. Link's terms give consumers in the European Union and United Kingdom a 14-day cooling-off period from access to or delivery of the purchased product. To exercise it, contact Link support and state that your request concerns the cooling-off period. You retain your statutory remedies for digital content that is faulty or not as described. See Link's consumer terms.

7. Questions

Questions about refunds: hello@inboxctl.com. See also the Terms of Service and the Privacy Notice.